Items can be returned within 30 days of receipt of shipment only with a Return Authorization issued by Charm-Tex. No returns should be sent without the Return Authorization number that was issued by Charm-Tex. No returns should ever be sent to our corporate office.
Screen printed items or custom made items may not be returned.
If the return is due to an error by Charm-Tex or items that were received damaged, we will gladly issue a full refund for all expenses and cover all return shipping costs. If the return is not due to any error, the customer may be required to cover the return costs and any restocking fees that are associated with the purchase.